Rental Policies

Prices, equipment availability, and rental policies subject to change without notice.

General Policies

  • Photo ID and/or Current Driver’s license is required at the time of pick-up.

  • You must be 18 yrs old or older to rent.

  • Individuals named on the contract are required to submit credit card information and a deposit at the time of reservation and/or rental.  Credit card and license will be held until all rented equipment is checked in and assessed for damages or lost equipment.

  • CASH ONLY Payments in full for all rentals is due at the time of departure.  At the time of reservation a credit card will be held for rental cancellations and or damaged equipment or incidentals such as recovery of abandoned equipment. 

  • Trough General Store, Inc. reserves the right to refuse to any individual(s).

Cancellation Policy

  • There will be NO refunds for cancellations and a $35 charge per boat that is reserved/cancelled. The fee(s) will be charged to the credit card given and held at the time of reservation so please only hold what you are willing to pay for.

  • There are no refunds for illness, weather, early returns or non-usage.  Be certain of the desired number of canoes or kayaks you hold as you will be responsible for full payment for any unused boats the same day of service due to any party member(s) cancellation in your group.

Check-Out Procedures

*PLEASE ARRIVE 30 MINUTES PRIOR to your reserved DEPARTURE TIME!!  All individuals 18 or over MUST sign a liability waiver.

*Before setting off  onto the South Branch of the Potomac River, you are responsible for inspecting all equipment carefully and to bring any missing or damaged equipment to a staff member's attention. Make sure any discrepancies are noted on the rental agreement. Failure to note any discrepancies may result in a fee for damaged or missing equipment. If needed, please ask a staff member for assistance with inspection and/or instructions on how to properly set-up the equipment.

It generally takes 30-45 minutes to check out watercraft. Please consider this as you make your reservation. Deviation from this time may result in delays as equipment may not yet be prepared.

Check-In Procedures

*Equipment must be returned by 6:45 PM. Returns later than this time will incur a late fee of $50 and $50 each additional hour thereafter. *A cleaning fee of $25.00 per boat will be collected if they are not returned in the same condition they left. You will be charged for equipment that is dirty (including left behind trash), damaged, or missing, up to and including the cost to replace such equipment at the current equipment costs, regardless of the age of the equipment.  Any bags of trash left on our premises including the state public access will be charged $50 per bag.

*Equipment left unattended (during Closed hours) at Trough General Store Rentals will be charged a $50.00 fee regardless of the reason unless arrangements are made before hand with a staff member. Should the equipment be lost or stolen while left unattended, the renter will be responsible for all replacement costs at full retail prices.

*Equipment Damage: Rental Fees do not cover any portion of damages to equipment. Any damaged equipment interfering with the rental or reservation of another will be charged the entire cost of the other rental in addition to all equipment repair and/or replacement costs.

-Canoes $750, Canoe Paddle $30 each, Kayaks $400, Kayak Paddle $60, life vest $10, adult or kid life jackets $30.

Late Fees

Late fees are assessed at 1.5 times the daily rate for each day the equipment is not returned- including holidays and closed dates. This is strictly enforced as it jeopardizes another person's trip. Any late equipment affecting another person's rental will be charged the entire cost of the other rental.

© 2019 General Trough and Canoe Rentals. Proudly created by Romney Computer Medics

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